Service Level Agreement Example Cleaning

As a business owner, you know that keeping your premises clean and tidy is essential for maintaining a positive image and providing a healthy environment for your employees and customers. However, managing your cleaning needs can be a daunting task, especially if you have a busy schedule or a large facility. This is where a service level agreement (SLA) for cleaning can come in handy.

A service level agreement is a contract between a service provider and a client, outlining the terms and conditions that govern the services provided. A cleaning SLA, for instance, would specify the scope of the cleaning services, the frequency of cleaning, the quality standards, and the responsibilities of both parties. Here`s an example of an SLA for cleaning that you can use as a reference for your own agreement:

Scope of Services:

The cleaning services shall include but not be limited to vacuuming, sweeping, mopping, dusting, and disinfecting all designated areas of the facility. The areas to be cleaned include offices, restrooms, break rooms, kitchens, and entrances.

Frequency of Services:

The cleaning services shall be provided on a daily basis, Monday through Friday, during regular business hours. The cleaning crew shall be responsible for ensuring that the facility is clean and tidy before the start of business each day.

Quality Standards:

The cleaning services shall meet or exceed industry standards for cleanliness and hygiene. The cleaning crew shall use only safe and effective cleaning products and methods that are appropriate for the surfaces being cleaned.

Responsibilities of the Service Provider:

The service provider shall provide all necessary cleaning equipment, tools, and supplies. The service provider shall also ensure that the cleaning crew is adequately trained, insured, and licensed to provide cleaning services.

Responsibilities of the Client:

The client shall provide access to the facility for the cleaning crew during the agreed-upon hours of service. The client shall also provide clear instructions regarding any specific cleaning needs or concerns.

Pricing and Payment:

The pricing for the cleaning services shall be based on the agreed-upon scope of services and frequency of cleaning. The service provider shall invoice the client on a monthly basis. Payment shall be due within 30 days from the date of the invoice.


Either party may terminate this agreement with a written notice of 30 days. The service provider shall provide a prorated refund for any unused portion of the service.

By having a clear and detailed service level agreement for cleaning, you can ensure that your facility is always clean and hygienic, without having to worry about managing the cleaning process yourself. If you need help drafting your own SLA for cleaning, consider consulting a professional professional to ensure that your agreement is clear, concise, and optimized for online visibility.